The Engineering Platform Support Analyst utilizes exceptional communication, project management, analytical skills, and technical acumen to support MediaMath’s engineering platform and services. The Engineering Platform Support Analyst will be responsible for assisting Level I with issues, incidents, questions, and concerns providing a second level of triage prior to escalating to our internal engineering and development teams. In cases where an issue is escalated, the Support Analyst will work with those teams to diagnose and debug the issue while communicating status to Level 1 and other stakeholders.
The Engineering Platform Support team leverages client support and troubleshooting skills to investigate and resolve the most technically complex issues our users face, collaborating with Product Management, Project Management, Systems Engineering, Network Engineering, Media Intelligence, Analytics, and Developer Relations. This role reports to the Engineering Support Manager.
The Engineering Platform Support Analyst will also provide technical QA and troubleshooting support, incident communications, data monitoring, and internal process documentation and will also develop monitors and alerts that will improve our operational awareness and increase the availability of our critical systems.
This is not an exhaustive list of responsibilities. As part of our global technology team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.
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