MediaMath

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Desktop Support Technician

Desktop Support Technician

Job Locations 
US-NY-New York
Category 
Information Technology
Travel 
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Level 
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More information about this job

Overview

MediaMath’s strength is in numbers.  Our technology analyzes 200 billion customer opportunities daily– more volume than the top 10 stock exchanges in the world, combined. 

Over 700 Mathletes in 16 global offices are trusted by two-thirds of the Fortune 500 and partner with thousands of marketers to ensure brands connect with right audiences, in the right place, in the right time.

 

We believe consumers want to have meaningful conversations with their favorite and yet-to-be-discovered brands across all digital touchpoints. Our omnichannel, integrated programmatic platform unites digital media and big data to maximize the return on every marketing dollar spent by making advertising relevant, personalized, measurable and controllable.   From inventing the DSP category in 2007 to being named a DMP Forrester Challenger (our first year participating in the DMP Wave!) in 2017, we continue to deliver results for marketers more quickly and accurately than any other solution. 

Technology is changing the way brands interact with consumers.  MediaMath is powering that change.  Come be a part of it!

 

It is our aim to ensure both a human-friendly working environment, while scaling solutions to provide secure and efficient technology to all MediaMath employees.  You will also troubleshoot desktop PC and Mac problems, and respond to and follow-up on internal and external customer support problems. Strong communication skills are key as this role involves heavy face to face customer support.

 

Together with Facilities, IT is the backbone of our business, the underlying structure that reinforces MediaMath's growth, and propels this world-class organization to perform at the highest levels.

 

This is a terrific time to join the team as we mature the organization from a start up to enterprise environment. You will be responsible for learning, maintaining and documenting information pertaining to our regular IT systems and sophisticating process as well as software and applications used across the organization. 

Responsibilities

  • Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.
  • Monitor, respond to and escalate service tickets in a timely manner, highly customer-service oriented manner
  • Utilize and help develop ‘best practice’ documentation for key systems and services
  • Develop tools and processes to automate tasks where applicable
  • Oversee inventory management and asset tracking
  • Provide issue tracking and resolution by preforming metrics and reports that analyze the nature of tickets and how long it takes to resolve tickets, in order to improve the process as a whole and provide more efficient and effective support
  • Participate in training and work to develop and maintain top knowledge in existing and new technologies to provide most effective support
  • Support Systems Administrators with day-to-day activities and larger projects as assigned
  • Work with IT Coordinators/Project Managers to provide technical knowledge and assistance as needed

 

This is not an exhaustive list of responsibilities. As part of our global team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.

Qualifications

Background

  • 3+ years of desktop support and working knowledge of server environments with the following systems: Mac OS, Windows XP, Windows 7, and various Windows Server versions (2k3, 2k8)
  • MCP or A+ certification a plus

Skills

  • Experience configuring and troubleshooting enterprise wireless devices, including BlackBerry, iPhone and Android
  • Experience with cloud computing virtual private networking (EC2, AWS, Rackspace)
  • Understanding of networking technologies and ability to troubleshoot LAN environments
  • Working knowledge of TCP/IP networking concepts
  • Working knowledge of network configurations for virtual platforms

Desired

  • Experience with Network Security
  • Understanding of VOIP concepts

Traits

  • Excellent customer service skills; including written and verbal communication skills
  • Proactive approach to issue resolution
  • Ability to work independently and within a highly collaborative team
  • Time management skills, and ability to meet deadlines

 

 

MediaMath is privately held, employee owned, and headquartered in New York. Mathletes enjoy: Company equity. Performance Bonus. Comprehensive Insurance. Global Internal Mobility. Open Paid Time Off, Philanthropy and Holidays. 401(k) match. Paid Parental Leave. Cell Phone Reimbursement. Modern office space. Onsite Fitness & Wellness. MediaMath.org.


If there might be a match, you'll be scheduled for a first round interview; a 30-minute phone call with our recruiting team so we may get a better understanding of why you are interested in MediaMath and why you think it's a fit. We do our best to respond to everyone, however due to the volume of applications received, only those selected for interviews will be contacted. If you really think we’ve missed the mark, please follow up with globaltalentacquisition@mediamath.com and let us know why you’re the perfect fit!