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JIRA Support Administrator

JIRA Support Administrator

Job Locations 
US-NY-New York
Information Technology

More information about this job


MediaMath’s strength is in numbers.  Our technology analyzes 200 billion customer opportunities daily– more volume than the top 10 stock exchanges in the world, combined. 

Over 700 Mathletes in 16 global offices are trusted by two-thirds of the Fortune 500 and partner with thousands of marketers to ensure brands connect with right audiences, in the right place, in the right time.


We believe consumers want to have meaningful conversations with their favorite and yet-to-be-discovered brands across all digital touchpoints. Our omnichannel, integrated programmatic platform unites digital media and big data to maximize the return on every marketing dollar spent by making advertising relevant, personalized, measurable and controllable.   From inventing the DSP category in 2007 to being named a DMP Forrester Challenger (our first year participating in the DMP Wave!) in 2017, we continue to deliver results for marketers more quickly and accurately than any other solution. 

Technology is changing the way brands interact with consumers.  MediaMath is powering that change.  Come be a part of it!


We are seeking a customer centric and resolution savvy JIRA Support Consultant to provide support to our colleagues who utilize MediaMath’s JIRA ticketing system in their day-to-day. 


The JIRA Support Consultant will work directly with client, account, and development teams to plan, manage, follow through, and communicate status of multiple internal and externally facing projects. 


It is our aim to ensure both a human-friendly working environment, while scaling solutions to provide secure and efficient technology to all MediaMath employees.  The right person will discover opportunities to improve the workflow of daily tasks and lead efforts to drive improvements in team efficiency.


If you would like to serve as liaison both with and between technical and non-technical departments to ensure that all targets and requirements are met, we would love to talk to you!


  • Desktop support within the JIRA system of both technical and non technical users (e.g. Human resources, software developers, support)
  • Carry out routine procedures (e.g. Project configuration, user management)
  • Assist with new projects development within the JIRA system, troubleshooting issues and bugs
  • Documentation of JIRA best practices and policies
  • Triage more challenging inbound support requests; scan the incoming requests and sort them into appropriate queues
  • Provide time and resource estimates to assist in the planning of projects and develop tools and methodologies to improve the effectiveness of the development process
  • Create and manage complex JIRA components including project workflows, screen schemes, permission scheme and notification schemes in JIRA
  • Grant user permission to projects according to the role given by the company


This is not an exhaustive list of responsibilities. As part of our global technology team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.



  • 2 years’ experience in Help Desk/Technical Support using Atlassian products (JIRA, Confluence, Hipchat)
  • 2+ years direct experience in project management for IT is desired, but not required.


  • Experience identifying issues, diagnosing, and carrying them through to resolution.
  • Proven ability to influence cross-functional teams without formal authority
  • Ability to create and edit documentation to a standard, including documentation written by others
  • Demonstrated ability to learn new software systems relatively quickly
  • Information management skills, such as organizing a company wiki is a plus
  • Basic understanding of project lifecycle methodologies is a plus


  • Able to deliver against multiple simultaneous, time-sensitive tasks with excellence
  • Strong attention to detail and extremely well-organized
  • Positive can-do attitude; enthusiastic about problem solving and building technical skills
  • Self-motivated, team player, action and results oriented
  • A passion for helping others and the attitude to match


If there might be a match, you'll be scheduled for a first round interview; a 30-minute phone call with our recruiting team so we may get a better understanding of why you are interested in MediaMath and why you think it's a fit. We do our best to respond to everyone, however due to the volume of applications received, only those selected for interviews will be contacted. If you really think we’ve missed the mark, please follow up with and let us know why you’re the perfect fit!